Terms & Conditions
We accept bank transfers – funds must be cleared prior to delivery or cash on delivery.
Change of delivery or cancellation – Four day’s notice is required. Logs are prepared in advance. This time also allows another delivery to be rebooked. The next available date will be offered. At certain times of the year, we do have long lead times. Orders cancelled after preparation or delivery are non-refundable. Variations in wood appearance do not qualify for refunds.
Firewood is a natural product – Log size can vary. Wood can contain bugs and insects. This will not affect the burning quality of the firewood. Firewood is sold as a mix of various sizes; minor breakages and small pieces are a natural part of the product.
Logs are stored outside in the open air – This allows the center of the log to remain dryer through the winter months. Your firewood may have surface moisture which will release quickly. Split Pine is a soft wood – this needs to be considered when buying through winter months. Allow extra time before burning.
Delivery – Is made with one of our tipping trucks. Delivery is made to a point accessible to the truck. We may not always be able to place the wood that was requested due to truck size restraints. Wood will be left in a tidy pile which you need to move and stack.
Small Truck Request: Small trucks are subject to availability. Your order may be deemed acceptable on a larger truck. There is no compensation if our trucks are unable to deliver to your required location. Placement of delivery will be made at the discretion of our truck driver which considers factors of the customers property and truck safety. We take all reasonable care during delivery; however, we are not liable for damage to gates, trees, or property if access is restricted or unsuitable for delivery trucks.
Configuration of Order: Wood may be loaded on the truck differently to the order. This is due to how the logs are stacked on the conveyor. An example of this is: 2m3 Gum & 2m3 Split Pine x 2. This will be loaded as 4m3 Gum & 4m3 Split Pine.
Wood Size Request: Standard wood size is approx 32cm in length by a man’s handsan approx 20cm. Changes to size can be made for those that have a pyroclassic fire which prefer longer and smaller diameter. Our processors are not able to split below 20cm in diameter. Other fires that prefer chunky can be accommodated by request. There is no guarantee on wood size due to natural long size.
Spring Special – This offer is partially seasoned wood suitable to be burnt the following season. Offered for delivery between Sept – Dec each year on 2m3 Gum & 2m3 Split Pine.
Timing of Delivery: Times are estimates only. Drivers may run early or late depending on traffic, weather and operational delays. In the event our trucks are late due to road delays/closures, staff sickness or mechanical issues we do not offer compensation. Contact will be made and a new delivery time and or date will be arranged.
By using our services, you are accepting our Terms and Conditions. You may in addition incur a late payment fee of 10% on any late payments including any disbursements. Wholesale Firewood Supplies retains full ownership of goods supplied until payment is received in full.
Please contact us via email sales@firewoodsupplies.co.nz,
Phone (04) 2329499 or (06) 3069110
Returns Policy
If you are not completely satisfied with the product, contact sales@firewoodsupplies.co.nz This must be done within 5 days of the purchase date. Firewood needs to be in same placement as delivery. No Refunds or credit notes will be given for change of mind. No refunds / credit notes or exchanges will be given on sale items.
GST
All prices are inclusive of GST and in NZ$
Delivery Regions
We deliver direct to customers throughout the Greater Wellington region, Upper Hutt, Lower Hutt, Eastbourne, Wainuiomata, Wellington Suburbs: Johnsonville, Tawa, Porirua, Titahi Bay, Kapiti Coast, Pukerua Bay, Raumati, Paraparaumu, Waikanae, Wairarapa: Featherston, Martinborough, Greytown, Carterton, Masterton
Delivery Days
Monday – Friday 6.45-7.30am or 10-11.30am
Prices include delivery only. Pricing is subject to change.